at stores that have a “do not interfere with shoplifters” policy, are people able to just walk in, take whatever they want, and leave without paying; or are there repercussions at some point?
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I worked at sobeys where it was specifically stated in training protocols not to interfere with shoplifters. the only thing we were allowed to say is “do you need a cart for that?” or offer help in some way such as “do you need help finding something?” however, all of the managers completely ignored this. they’d huddle in groups eyeing people they thought looked suspicious, they’d guard doors, follow shoplifters, it was weird. there was a family that would take food pretty often and I always felt bad for them, our store made a million dollars every 2 weeks (I saw the reports) and the family was literally just trying to feed their kids. as much as it was written in policy not to interfere, managers ignored it and would interfere as much as possible besides getting physical.
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