The convenient fees are convenient because they allow the company to extract a couple extra dollars from every customer very easily. therefore it is convenient for the company to get more money from the customer.
sometimes it might be related to credit card fees or credit card processing fees but those are fees that the company was always already paying whenever somebody used a credit card in person as well. having them call it a convenience fee after the fact is just more evidence that they’re adding this charge because they know that this process is convenient for you and they can get more money out of customers this way.
you are correct and thinking that buying things online is both convenient for the customer and for the business owner because the business owner doesn’t actually have to do anything in this process therefore you are also correct in thinking that convenience fees are just a lie and a way to extract more money out of the customer this is 100% true.
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