To the point at which they need to reject passengers ? I can only think that it’s due to poor management and organisation ? Does anyone have any legitimate reason ?
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Airlines maintain contractual obligations with government and other organizations to provide spots on flights. I keep hearing people talk about overbooking as if airlines do it based on a greed algorithm, and while that very well may also be true, an actual major source of overbooking comes from contractual obligations and internal employee movement.
With the government specifically, US government employees on TDY travel are *guaranteed* a spot on flights. The system they use allows them to book on full flights and the airline by contract has to kick off another passenger to make room. I know because I’ve done it. Sorry travelers.
Similarly the airline might need more crew members at one airport in order to allow a flight to take off. They will put those employees on full flights to shift them around to where they are needed. The cost value of canceling an entire flight because an employee wasn’t there to crew it versus the value of your piddly ticket is vastly stacked against you, even considering the vouchers they will comp you with.
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