I forgot the start, but there was a guy who tried to show the American automotive big 3 how to make factories more efficient. Specifically quality control.
If a bad product comes off the line, it can be scrapped and there’s lost time/labor, or it could be shipped as is and lose customers.
But he was blunt, and very much an engineer, zero rizz all math. So when he talked to executives it would be like Sheldon from big bang telling a boardroom they’re stupid because they allow waste in a language they didn’t understand. If the did understand, they’d get mad at him for insulting them and kick him out.
The Japanese listened, and so all products Japan makes meet the highest standard each step of the way to reduce waste and keep customers.
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