eli5: if a satisfactory rating of 6 or more happens 12 times 31 entries what is the probability? Is it 12/31 so 39%?

Question

Basically 12 people out of 31 said they felt their care was a 6 or better and I’m curious as to how the probability that someone would say that is calculated

In: 0

Answer 1

39% is the best guess without any more info but it’s impossible to know the true probability from just a sample. it could be much less or much more than 39%, and the 31 people sampled just had an unusual amount of people rating 6+.