eli5: if a satisfactory rating of 6 or more happens 12 times 31 entries what is the probability? Is it 12/31 so 39%?

Question

Basically 12 people out of 31 said they felt their care was a 6 or better and I’m curious as to how the probability that someone would say that is calculated

In: 0

Answer 1

39% is a reasonable estimate absent other information. There are more sophisticated statistical approaches you could use here if you knew something about the people rating you or what you “expect” the rating to be, but those tools require quite a bit more information and can be tricky to use.