I would guess this is for situations like planes and trains, where you’re forced to be upright. Having support under your chin will prevent your head from slumping forward.
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Neck pillow? The U shaped travel ones? Yup, they are to support your chin so you don’t slump forward and choke out while sitting.
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There’s no “supposed to go” with a neck pillow. It’s just the internet trying to create content and using “Hey, you can use this thing any way that works for you” as if it’s a vital life hack.
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You can buy ones that are donut-shaped that will support your head whether you lean back or tend to lean forward.
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