I’m wondering what service are we actually paying for every month. What does it actually cost to provide data and how do they turn your services off if you don’t pay. Even before the internet was on phones, what did it cost them to provide us with minutes? I understand the phone companies provide the phones, tablets, etc but aside from that I don’t really get what they do that costs so much.
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In no particular order:
Network infrastructure, such as the cell tower and the wiring to hook it up the communications grid. Also any technical upgrades, such as the transition to 5G.
Technical and customer support, such as people on the phone lines or at stores. For example, I went into a AT&T store last week to get a problem with my account fixed.
The simple costs of doing business such as advertising and regulatory compliance.
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