User numbers are key. Most/many start-ups don’t expect to make money from their product. They aim to grow the user base and then sell it or get major investment. I know this because I made an app that went ballistic in it’s field, but didn’t know what the ‘sell when big’ strategy and someone else ended up copying it and did it right. Shame that really.
If you can get customers reading your newsletter, waiting for your sales, collecting your reward points and so on, they’re less likely to go to your competitors. In marketing sometimes they talk about getting customers into your “ecosystem”, and the more they invest in that, the more likely they are to stick around; if they buy from somebody else they feel like they’ve wasted the time/energy they put into getting settled in your app.
So the app isn’t a direct revenue generator, but it brings you business and possibly helps you keep people with you.
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