eli5: Why does filling a prescription take so long?

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Most times I have a prescription filled it take much longer that I would guess. A recent example, at a simplistic level, all that was needed was for 10 pills to be put into a bottle, however, it took nearly an hour. There did not appear to be other customers waiting. Is the delay because there is a complex process with controlled drugs, or they are under-staffed, or are other things going on?

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36 Answers

Anonymous 0 Comments

because they have a massive queue of scrips to fill before yours. because they may get tied up dealing with docs or nurses who wrote a bad dose or confusing directions and they’re trying to clear it up. because they’re stuck on the phone with inefficient insurance companies. because they’re counseling their patients. because they’re cleaning up messed their underpaid and overworked techs made. because their corporate managers and execs are squeezing the pharmacy for every drop of profit possible at the expense of quality for patients. source: am married to a damn good pharmacist who has struggled to find a satisfying job the last 20+ years.

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