Most times I have a prescription filled it take much longer that I would guess. A recent example, at a simplistic level, all that was needed was for 10 pills to be put into a bottle, however, it took nearly an hour. There did not appear to be other customers waiting. Is the delay because there is a complex process with controlled drugs, or they are under-staffed, or are other things going on?
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As a pharmtech, let me tell you your expectations versus reality are in different dimensions. It’s not as simple as putting some pills in a bottle and it’s done. Nope! There is a whole process from staff receiving your RX, to inputting it in the computer system, to filling said RX in line with who knows how many other patients, to the pharmacist checking your script. Much of the wait time comes from other patients ahead of you. It’s basically first come, first served. And since most retail pharmacies are understaffed trying to answer phone calls, call out to doctors and insurance, that adds to the wait time.
Most people treat pharmacies like McDonald’s and expect to have their stuff in a few minutes and that simply cannot happen in most cases.
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