Most times I have a prescription filled it take much longer that I would guess. A recent example, at a simplistic level, all that was needed was for 10 pills to be put into a bottle, however, it took nearly an hour. There did not appear to be other customers waiting. Is the delay because there is a complex process with controlled drugs, or they are under-staffed, or are other things going on?
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It could be any of those. Depending on the drug, it could take more to verify the prescription, or dealing with insurance. Some people call their prescription in before showing up, so they could have been dealing with other fills.
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