How are telephone operators not obsolete?

Question

In the modern day and age, there is usually no need for a phone book or operator. How are they still around?

In: Technology

Answer 1

Not everyone is able to look up numbers on the Internet. People have disabilities that makes it hard to browse the Internet or even do simple searches. You likely know some of them, maybe an older family member. A lot of these rely on being able to call an operator. Maybe not every day but it is a very important service for them.