How are telephone operators not obsolete?

Question

In the modern day and age, there is usually no need for a phone book or operator. How are they still around?

In: Technology

Answer 1

Imagine you’re at a big event or in an emergency situation where many people are calling at the same time. Just like traffic lights help manage the flow of cars on the road, telephone operators help manage the flow of phone calls. They make sure that everyone’s call gets through smoothly and efficiently.