Pressing the close button kinda just asks the problem to close, and the program adds “close program” to the end of the list of tasks it needs to do. When it is frozen it can’t complete your request, because it is stuck at a previous task and cannot get to the “close program” task on the list. The task manager forces the program to close by overwriting all of the tasks in the program’s to-do list and just forces the program to close without saving data to the disk
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