How come airlines still lose luggage with everything being computerized and barcoded?

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Edit: Thanks for taking the time out to reply. I’m enjoying reading all the different explanations and view points.

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Anonymous 0 Comments

Coming back from my mom’s funeral was the day of that giant storm back in June that interrupted travel through the midwest. Of course, I was going through Chicago.

A United gate agent went above & beyond getting me on another flight, but on American the next morning so I had to sleep in CLT (along with others). United transferred the bag and had the receipts yet somehow American left it sitting there when I got on the plane.

It took like 6 effing days to get it back.

And it’s a big, hardsided, *green* Samsonite bag, so it’s relatively easy to find.

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