I watched a random documentary about this not long ago. Can’t find it, but it was about Atlanta’s airport. They talked about this. Yes the technology helps a lot, but there’s a lot of luggage. Like, a LOT, they handle 100k bags a day. It’s just bound to happen, for various reason, not tagged correctly, barcode got damaged, baggage handler made a mistake, got lost somewhere in the miles of conveyor belts, etc.
Sadly no system is perfect, even if the error rate is very low it’s still a lot of errors due to the sheer volume.
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