how do airlines choose who to upgrade?

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How do airlines choose who to upgrade on their flights?
Will they always upgrade to fill empty seats upfront?

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12 Answers

Anonymous 0 Comments

I used to work on the east coast and was required to meet with employees that reported to me on the west coast at least once a month. So I was racking up lots of frequent flyer points. But I got upgraded all the time not because of the points, but the fact that I worked for a huge company that frequently flew employees on the same flight. I probably flew first class about a dozen times.

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