In short, many governments explicitly required phone carriers to allow customers to move a number to a new carrier, and carriers can’t hold a phone number hostage due to other contractual obligations on the account.
The new carrier will require the account number of the old account holding the phone number to be ported, and some will ask for additional information to verify the customer’s identity.
Because there are laws about portability of number to prevent phone companies from being able to hold you/your number hostage basically. There are various phone-related protocols that all carriers use that allow communications between carriers, as well as ones for the transfer of numbers from one carrier to another.
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