A customer orders x.. The kitchen starts preparing it.. But in few seconds another guy orders the same dish.. Do they start fresh for the next order? Chime on the previous order . What’s the strategy?
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most sit down restaurants make things as you order it
fast food is a little different. they usually have different levels they try to stay “ahead”. during the busiest times, they will sometimes make some popular items that are ordered very frequently 3-5 ahead. (I’m sure there’s a technical term for this, but I’m not sure, so anyone more familiar with fast food can hopefully give us that bit)
so as they’re ordered, they can grab one from under the heat lamp and throw it in a bag, and it’s good to go for that order, and another is already being cooked in the meantime. when it’s really busy this isn’t a big deal, but if you go after rush hour, and you order a popular item, you might end up getting one that’s been sitting there under the heat lamp since rush hour. I think they usually have rules on how long it can sit before they throw it away, but the trick to making sure yours is fresh is ordering it custom, meaning adding or removing an ingredient from it, so it forces them to make it from scratch. you can do this with French fries too by asking “light salt” or “no salt”, then grab a salt packet and add salt back if you want it, but it forces them to make fresh fries if you think they might not be fresh. sometimes you can just ask too
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