A customer orders x.. The kitchen starts preparing it.. But in few seconds another guy orders the same dish.. Do they start fresh for the next order? Chime on the previous order . What’s the strategy?
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I’ve worked in restaurants before, here’s how it goes:-
All restaurants follow a clockwork system of mise-en-place (food preparation) and mise-en-scene (ambience, tables, crockery set up). These are done during non-operating hours.
For example let’s take a dish which is complicated something like Chicken in mushroom sauce with mashed potatoes.
During the mise-en-place, the chicken will be portioned, marinated and kept ready to be grilled. The mushroom sauce will be prepared and kept separately as it can be reheated again. Mashed potatoes cannot be reheated again and again as it will change in taste and texture so it’s perpetually kept in special moist food warming devices. Everything is kept ready to go.
When order starts coming in all you need is a pan and a stove. The chicken is grilled, the sauce is added to the pan, serving plate is grabbed from a shelf that’s right above or below the prep station for easy access and everything is plated. The order is ready for pickup. This continues throughout the operating hours.
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