There’s actually a surprisingly simple explanation for this. There was a news article a few years ago that showed that Ticketmaster actually owned a lot of ticket scalping companies, so of course they had dibs on the tickets, and Ticketmaster could crank their prices up even more, pretending that there were fewer tickets and more demand, and then making extra profits from whatever the scalping companies got paid for the tickets:
https://www.rollingstone.com/pro/news/ticketmaster-cheating-scalpers-726353/
Scalping is big business, they have the budgets to develop software to automatically grab tickets.
The other half of it is good old fashioned collusion /conspiracy where ticketmaster holds back a portion of the tickets to be resold at high markups. Sometimes even on the behalf of the performers.
I am so glad the Justice Dept. just opened an antitrust investigation into live nation (who owns ticketmaster).
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