Water softeners work by removing minerals that cause the water to be hard, such as calcium and magnesium, from the water supply. When hard water is used for things like washing clothes or dishes, it can leave behind deposits that can be difficult to remove and can cause problems such as soap scum and spots on dishes.
Water softeners use a process called ion exchange to remove the minerals that make the water hard. The softener has a tank filled with small plastic beads called “ion exchange resin.” These beads have a negative charge, and the minerals in the hard water, such as calcium and magnesium, have a positive charge.
When the hard water passes through the tank of beads, the minerals are attracted to the beads and stick to them. The beads now have a positive charge, so the softener introduces a salt solution (usually made of sodium chloride) into the tank. The salt has sodium ions, which have a negative charge. These sodium ions are attracted to the beads and replace the calcium and magnesium ions, which are then washed away down the drain.
The water that comes out of the softener is now free of the minerals that made it hard and is considered “soft.” It should feel smoother to the touch because it is no longer leaving behind the deposits of calcium and magnesium that can make the water feel rough or slippery.
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