The military makes your life complicated. For instance, I’m stationed overseas and have an APO address which confuses some companies to no end. The military also sometimes uproots you for a year and sends you to places where you can’t interact with the outside world easily.
It’s helpful, when your life is just a bit different from the usual standard companies are used to, to have a bank that understands what your life entails. I don’t use Navy Fed, but I use USAA, which is another bank specializing in military members. Their customer service is incredibly understanding and helpful when I call them to do something new. Need insurance on a new car that you’re driving in Europe? They’ll connect you to their London office which specializes in European coverage and you’ll have proof of insurance in your email inbox within 30 minutes.
It’s really just about great customer service that knows how to help you in weird edge case situations that most Americans will never encounter.
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