I guess this is applicable to any social media platform or other similar systems. Is it because there are always bugs to address, so it’s never really running smoothly, or other reasons?
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Because it isn’t a closed system. It’s hooked up to any number of external systems, networks, other software, and those AREN’T on autopilot. When those make changes they could screw up how their connected or interfaced with Twitter (I assume that’s what we’re really talking about) and how Twitter works internally, and you need people to monitor/triage/update that kinda stuff.
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