If the currency exchange shop in Bulgaria exchanged my Euros to Lev at a rate of €1 to 1.96lev, which is currently the exact market price, how do they make their profit?
What rate do they use to exchange Lev to Euros? There almost certainly is some spread. It may also be biased towards one of the exchange directions – for instance, if exchange shop expects rate to move a certain way in the near future.
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