To back up a minute, the “legal obligation “ just means that if they don’t do something, you can sue them in court over it.
The problem is that (as someone else mentioned) the police are an inherently reactionary force, which means you first call them and then they respond. Because of this , we as a society understand that there will often be cases where they arrive too late to do anything. In cases like that, it doesn’t make sense to hold them accountable for not preventing a crime.
You *can* change that, and several police departments are doing so, but that requires eroding other liberties and privileges. As an example, if they had all of your communications monitored, they may (with some other effort) be able to intercept criminals before they commit crime. However, we as a society are generally opposed to that idea, with some pockets of exceptions.
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