It isn’t ground breaking, it is just easy to use, and in the right place at the right time. If COVID hadn’t happened, Zoom would have remained obscure.
Zoom is slightly easier to use than some of the alternatives for a few reasons:
1. It offers basic service for free, while many other video conferencing tools require a payment. Even small costs are enough to deter a lot of people.
2. You don’t have to sign up for an account to join a meeting. Skype, GoToMeeting, and Hangouts all require you to create an account in order to use them.
3. Zoom offers some tools that are useful for holding larger meetings and lectures, while some other tools like Skype are better for small meetings. For instance, Zoom allows for things like voting, or for a single user to administer the meeting and control how/when other people can contribute.
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