We have the technology required to record, transmit and play high fidelity audio and video. Why are the phone calls’ quality still so bad as if we’re talking over walkie-talkies?
In other words, we definitely \*can\* have high quality phone calls. Why is it that the carriers (or whoever responsible for building the underlying infrastructure) choose to not make this improvement yet?
Edit: the question came up after finishing a call with my bank. I’m pretty sure the CS on the other end used a landline phone and the audio quality was no bueno. Maybe my impression on the phone calls’ quality can have some recency bias involved. So please correct me if phone call qualities aren’t that bad in your region or in your experience .
In: Technology
Because we have decided to retain compatability with old phones. Call center voip systems will support the bare minimum codecs.
We could do much higher quality calls, but we’d need to accept that all “classic” phones are obsolete and toss them. We cannot make the call quality massively better for older phones, only between two newer devices.
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