We have the technology required to record, transmit and play high fidelity audio and video. Why are the phone calls’ quality still so bad as if we’re talking over walkie-talkies?
In other words, we definitely \*can\* have high quality phone calls. Why is it that the carriers (or whoever responsible for building the underlying infrastructure) choose to not make this improvement yet?
Edit: the question came up after finishing a call with my bank. I’m pretty sure the CS on the other end used a landline phone and the audio quality was no bueno. Maybe my impression on the phone calls’ quality can have some recency bias involved. So please correct me if phone call qualities aren’t that bad in your region or in your experience .
In: Technology
The other issue is, sure a “HD calling” system would make your calls better to your friend (and we have several different options for this already) but it’s not going to improve the fact that you can barely understand the company’s employee in a ‘virtual call center’ with their three children screaming in the background and their company-provided $5 microphone stuffed actually inside their throat (or however they manage to get such exceptionally shit audio quality). Both ends have to have the optimal solution for it to be relevant.
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