It’s 2024 now, why is the audio quality of phone calls still so bad?

1.66K viewsOtherTechnology

We have the technology required to record, transmit and play high fidelity audio and video. Why are the phone calls’ quality still so bad as if we’re talking over walkie-talkies?

In other words, we definitely \*can\* have high quality phone calls. Why is it that the carriers (or whoever responsible for building the underlying infrastructure) choose to not make this improvement yet?

Edit: the question came up after finishing a call with my bank. I’m pretty sure the CS on the other end used a landline phone and the audio quality was no bueno. Maybe my impression on the phone calls’ quality can have some recency bias involved. So please correct me if phone call qualities aren’t that bad in your region or in your experience .

In: Technology

42 Answers

Anonymous 0 Comments

Because there is no compelling reason to do so. There’s no evidence that people would pay more for higher phone call quality, so either the companies have to eat this cost for no value OR… they could just not.

You are viewing 1 out of 42 answers, click here to view all answers.