How or what could have caused the speed and what are they doing on their end to fix it?
In: Technology
Worked as a Comcast tech support close to 15 years ago so what I say might not even be how it works anymore.
Your modem could’ve had a config file tied to slower tiers of service. Tech sees you’re suppose to be on a faster tier. Updates account. Modem needs a reset to download correct config files and off you go or your modem was just being slow and needed a reset.
Latest Answers