Just to reiterate what other people have said:
Don’t.
Your current rate is 4.65%, the rate you will get on a refi will be ~7%. On every 100k of your mortgage that is $2365 more a year, for nothing.
The bank/servicer that bought it may be shit, but they can’t change the terms of your mortgage. So keep paying it, aand save yourself ~$200/month on every 100k you borrowed
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