My wife formerly worked for them and I’ve also been around a few disasters when they were helping out. The complaint is usually that they aren’t helping fast enough or providing enough help. There’s plenty of paperwork to fill out and documentation you have to provide in order to receive help, and there’s also a lot of government review to ensure compliance with environmental regulations and other laws (e.g., historic preservation) that apply to any project the federal government is funding.
Some complaints are valid, some aren’t, but it all boils down to “not enough help and not fast enough.”
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