I noticed lots of companies try to get you to agree settle out of court, but what benefit it is to consumer and why it is allowed since it seems to favor those with more resources?
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Arbitration is an alternative to court proceedings to resolve a dispute. In court, both sides have lawyers and present cases to a jury that decides the matter. This is expensive, and very public. Arbitration is simpler, both sides present their case to an expert, and the expert decides. While this sounds better and potentially as fair, most arbitration clauses let the company pick the expert, so that’s hardly unbiased.
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