It seems like some customer service plug-in or software. Or something like that, however what I don’t understand is if it’s a customer service gizmo what’s the difference of hiring a IT guy who knows what to do than salesforce. I heard anyone can do it so the learning curve isn’t as steep as IT. But is that it?
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From what I’ve heard from a friend working in Salesforce, it has a bunch of tools that make the learning curve smaller for building custom solutions. There’s a programatic approach and a declarative approach. The former is what conventional programmers do. Type out code commands. The declarative approach is more symbolic, and a feature of salesforce that makes things easier. You drag commands around a flow chart. So you have to understand logically what you’re trying to do, but don’t have to know C++ or whatever to accomplish it. That’s only one part of Salesforce, the programming side. There’s a trailhead on their website where you can pick a path. I really don’t know much about it, but my buddy has been raving for several years about it, and now I’m seeing it every where. I’ve seen it for tracking rent payments, and I’ve also heard about it being used to track document and workflows in law offices with Litify.
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