It seems like some customer service plug-in or software. Or something like that, however what I don’t understand is if it’s a customer service gizmo what’s the difference of hiring a IT guy who knows what to do than salesforce. I heard anyone can do it so the learning curve isn’t as steep as IT. But is that it?
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One of the features within Salesforce is a TMS (Transportation Management System) to keep track of shipments and the money, revenue, etc. I would like to point out that while the number crunching is great, it’s job of managing freight is fucking horrendous.
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