It seems like some customer service plug-in or software. Or something like that, however what I don’t understand is if it’s a customer service gizmo what’s the difference of hiring a IT guy who knows what to do than salesforce. I heard anyone can do it so the learning curve isn’t as steep as IT. But is that it?
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Salesforce is a CRM (Customer relationship manager). Basically is a program that allows you to Keep a list of your customers and track their activity in relation with your company.
Thia can get really complicated really quickly, as the system needs to keep track of payments, deliveries, messaing, history, discounts, subscriptions, keep taps on inventory and payments, and many other activities.
On top of that, salesforce has tools that will enable you to create your custom services like allowing pizza shop customers to select how many pepperoni per slice to put on a pizza.
Actually knowing how to use the system and configure new services requires training and skill, but not nearly as much as it’s needed to develop a similar system from scratch.
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