What is the typing noises in the middle and at the end of robo calls?

Question

For example, if you call hr block, you get a robot, after telling her where you want to go verbally, you hear typing noises.

In: Technology

Answer 1

It’s meant to give the illusion you are speaking to a real person. the idea is that when talking to a real person working on a computer you can hear them typing when confirming or looking things up. Thus when the computer needs to think it plays that same sound. Its a psychological trick mean to make you feel more at ease but also think the computer is actually working and you aren’t wasting your time.