For example, if you call hr block, you get a robot, after telling her where you want to go verbally, you hear typing noises.
In: Technology
It’s a “spinning circle gif” for your ears — people are accustomed to hearing someone on the other end of the phone typing while not speaking, so they wait for a response. It’s for a “there will be a short wait”, versus being “put on hold” which means “I have to wait a while”.
It’s a trick to make you keep listening, or make sure you don’t think you’ve been disconnected.
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