The terms are generally interchangeable for most people. For tech support, engineering, and development normally a bug is a reproduce-able (coding issue, hardware deficiency, etc) issue while a glitch is a one off incident
Glitches can be completely random issues that never happen again, or can be an indication of a potential bug but are not usually repetitive thus not able to be diagnosed nor reproduce-able. A bog will normally be a repetitive/common occurrence and/ore easily reproduced and diagnosed, thus eventually be address or repaired
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