when electrons get excited, do they move between shells or orbitals?

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I’ve always learned that electrons jumps to a higher electron shell when it gets excited, as the picture depicts:

https://imagine.gsfc.nasa.gov/Images/science/atom_excited.png

But now that I’m studying hybridization, it seems like electrons jump to a higher orbital within the same shell, not to a higher shell (energy state). Could someone explain the inconsistency?

In: Physics