When you make a phone call, it has to be routed through the phone system – so your mobile will connect to a specific cell tower, and your landline will be physically wired through a specific phone exchange.
When you phone 911 the phone system recognises you are calling an emergency number, and it notes which tower or exchange your call is coming from – this lets it route your phone to the appropriate dispatcher for your area who will then organise the response.
Latest Answers