As someone who was born with flat feet, it’s definately better to have the arch. I ain’t no doctor, so I don’t know the exact cause behind any of it. But, before I got corrective inserts walking or standing for extended periods made my feet get extremely sore very quickly. I destroyed a pair of shoes at summer camp once because I kept walking on the sides of my feet because my no-arch area hurt to much, which made the shoes sortof roll over the soles if you can picture that. Confused the hell out of the scout masters.
But the reason inserts feel uncomfortable to you is probably because your feet are naturally flat. From what I remember from my pediatrist lots of people are born with varying levels or arch to their feet.
To fix it they measured my arch, and then made some custom fitted inserts I had to wear for maybe a year or so in order to basically slowly bend your foot into an arch. And I’m not gonna lie it SUCKED, I wore them all through a highschool band camp and it was pretty grueling to wear them. But I also will say that after that, the difference it made was amazing. I went from functionally being unable to stand for more than a half hour to regularly hiking and standing/walking for 9+ hr shifts with just some gel inserts.
TL;DR – The inserts hurt because they’re kinda bending your bones into place
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