Why are cell phone plans so complicated?

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I started to consider changing my cell phone plan and went to a couple companies. Their menu choices are so complicated and the prices you see listed are nothing like the prices you see when you start clicking through choices, they disappear, magically change before your eyes, etc. Why?

In: Economics

14 Answers

Anonymous 0 Comments

It varies by carrier, but seeing discounts for things such as having multiple lines in the same account or prepayment for a longer term are pretty common, which can complicate the “per line per month” displayed value since there are multiple contributing factors.

Anonymous 0 Comments

It’s what’s called a confusopoly, “a group of companies with similar products who intentionally confuse customers instead of competing on price”

Anonymous 0 Comments

Its complicated because they are trying to maximize value to the customer and profits at the same time. Those things are at odds with eachother. This results in them adding some complexity, trying to attract the majority of specific types of customers.

What do you need or want? Maybe we can help

Anonymous 0 Comments

Money. Keep you confused on what price you are paying for on what makes it harder to price shop. I switched to a cheap prepaid plan and it’s been better

Anonymous 0 Comments

At the risk of sounding old/dating myself. But cell phone plans in the 90s were a nightmare we had daytime minutes, nighttime minutes, weekend/weekday minutes. “Call me/I’ll call you back after 9, I’ve got unlimited nighttime minutes.”

I’ll take just about any of the plans today over that weirdness.

Anonymous 0 Comments

2 questions:

Where you from?

How are they complicated?

Seems pretty simple to me. You choose monthly or set period contract and then see the Minute/SMS/Data options. What’s complicated about that?

Anonymous 0 Comments

I just pay 60 USD for unlimited calls and text and 60Gb of data. It’s pretty simple and it’s a one time payment per year. It’s about as simple as you can get.

Anonymous 0 Comments

I don’t know that answer to your question, but I really like Google Fi. There are 3 options and you can switch between them whenever you want.

Anonymous 0 Comments

It’s as complicated as you want it to be. For years I’ve had a basic unlimited prepaid for about $50 per month without a contract. My phones older than most but it doesn’t bother me 

Anonymous 0 Comments

I have Xfinity Internet so I use Xfinity Mobile. $30/month each for 2 phones + taxes. No other fees, no gimmicks.