Why are service apps like Uber and DoorDash losing so much money despite being so popular? What are they spending all that money on?
In: 523
Interface, operability, rebates and customer loss due to driver incompetence and outright fraud
they are optimizing the customer experiences digitally, but it will take forever as opposed to the decade or so it took Amazon, and investors and consumers will keep giving them rope because they’re still broadening and complelety rebuilding services that are typically poorly managed.
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