It’s one of the things I still just can’t get my head around:
Why do you need to yearly pay a company to have them register your domain name? Why couldn’t you do it yourself, like all the other things you do to build a website?
In: 6
In addition to other answers (that you can for a huge cost), it’s important to remember that ICANN has a job of managing a crapload of serious data.
Why would they want to layer frontline customer service on top? They don’t want to deal with your bullshit. The middlemen exist to listen to you cry ‘but i was haxd’ and how you meant to pay to reregister, but you forgot, and now someone else has your site.
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