I’ve experienced this in several different countries so it’s not just one or two services. We could be sitting near the front door eating and be able to look outside when the tracking will change, in real time, to say they failed to reach us. It’s clear as day no one even showed up. Why not just be honest and say “we can’t get to it today. Trying again tomorrow.”
They have to know that half the time the resident knows they didn’t even try? Shit happens. Sometimes there’s just too many packages and you can’t get to them all. No need to lie.
In: 1
Cost savings, and plausible deniability.
The key thing to remember is you aren’t their customer, their client is. They have contracts with the client that have minimum standards they need to hit. Part of that is delivering packages within a certain timeframe. If they don’t meet those standards, it costs them money.
Except it also costs them money to actually deliver everything. They’ll take as much stuff to deliver as possible because they get paid for it, all while paying as little as possible for delivery capacity.
Result: Sometimes (or often, if the company is terrible) they’ll not be able to meet their agreements to their client. So they’ll lie to their clients to tell them that they tried to deliver but it was the customer’s fault.
The clients will pretend they know nothing about this, but really they don’t care either because they already got your money and they saved money by using a cheaper delivery service. They’re aware of which companies do this, and they still choose to use them because they are cheap.
Higher margin industries tend to use delivery services that are less shit because it costs them more money if people cancel or change company. Actual, legit guaranteed delivery companies WILL deliver on time and won’t lie about it. However, they do cost significantly more per delivery.
Latest Answers