I’ve experienced this in several different countries so it’s not just one or two services. We could be sitting near the front door eating and be able to look outside when the tracking will change, in real time, to say they failed to reach us. It’s clear as day no one even showed up. Why not just be honest and say “we can’t get to it today. Trying again tomorrow.”
They have to know that half the time the resident knows they didn’t even try? Shit happens. Sometimes there’s just too many packages and you can’t get to them all. No need to lie.
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> “we can’t get to it today. Trying again tomorrow.”
Because then you are complaining at them / they may have to issue refunds due to missed SLAs, while ‘we missed you’ is them complaining at *you* and they don’t have to issue refunds.
The advent of doorbell cams has put a real dent in in that practice. Beforehand you might not _literally_ have been watching the door all day, now you can prove it.
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