I’ve experienced this in several different countries so it’s not just one or two services. We could be sitting near the front door eating and be able to look outside when the tracking will change, in real time, to say they failed to reach us. It’s clear as day no one even showed up. Why not just be honest and say “we can’t get to it today. Trying again tomorrow.”
They have to know that half the time the resident knows they didn’t even try? Shit happens. Sometimes there’s just too many packages and you can’t get to them all. No need to lie.
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I don’t think there can be an objective explanation unless you’re literally there with the delivery driver. The simplest answer is people.
Maybe the delivery driver is trying to justify not making the quota for the day, maybe the delivery company has a policy to default to not there, maybe the delivery driver is at the wrong house, maybe the delivery driver is under a lot of stress due to accidents.
The incentive and stress on delivery drivers nay just end up having the delivery drivers lie to get what they want done. Who knows. I think most consumers would be fine with pure honesty but some might flip out either way. Since the assumption is that most people work at the office, it’s just simpler to say “person was not home” and roll the dice.
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